Global Training Solutions

CORPORATE » CUSTOMER SERVICE

 

Best customer service helps organisation not only to keep the faith of customers in their brand but to gain new customers as well. In an age of cut-throat competition only the company with best customer service will lead its respective industry. Enlight offers Customer service Training with the various range of modules.


India particularly is the hub of BPOs and Call Centres which provides Customer Based Services across the globe. Our training modules covers the foundation skills to advance skills of customer service such as Telephone Skills, Understanding Customer’s Needs & Problems, Inbound and Outbound Customer service, Voice Modulation, Positive Language


We are well known for creating Customised Training Solutions that fits and cater to particular challenges and issues faced by individuals and teams at all levels. We design and develop our customised training programs by using highly effective ADDIE Model. The sessions conducted by us is highly result oriented and follows range of training methodologies such as role-plays, group activities, case studies, videos and interactive presentation.



 

Major Training Verticals Under Customer Service

  • Attentiveness
  • Patience Management
  • Handle Crucial Customer
  • Positive Language
  • Read Customer
  • Goal Orientation
Attentiveness
Patience Management
Handle Crucial Customer
Positive Language
Read Customer
Goal Orientation